Right to return

Customers have the right to cancel their order without giving any reason within a period of two weeks, either verbally (by letter, fax or electronic mail) or by returning the product received. For purposes of compliance with the return period, the cancellation date will be sufficient. The cancellation must be sent to:

plawa-feinwerktechnik GmbH & Co.KG, Bleichereistr. 18, 73066 Uhingen, Germany.

Consequences of cancellation:

In the event of effective cancellation by the two parties, they will be bound to return the services received reciprocally, together with any profits that may have come about (e.g. interest). In the event of it being impossible to return the services provided either fully or partially, or in the event of it only being possible to return them in deteriorated condition, the customer assumes the obligation of repaying us for the extent of the damage. When dealing with tangible objects, this regulation is not applicable in cases in which the damage to the object is due exclusively to the checking of its condition, as might have occurred in the shop. For other matters, customers may avoid the repayment obligation if they do not use the object as owners and if they refrain from carrying out any action that might decrease its value.

The return of goods which, due to their condition and form are not in fit state to be returned, or of audio, video or software recordings whose wrapping seal has been broken by the user is excluded.

Objects that are suitable for sending as a parcel shall be returned at the customer’s expense if the goods supplied coincide with the goods ordered and provided the price of the goods returned is not in excess of €40.00, or if, in the event of a higher price, the customer has not paid the agreed consideration or made the agreed partial payment. Otherwise, the return is expense-free for the customer. Objects that are not suitable for sending by parcel post will be collected at the customer’s premises.

The customer’s right to cancellation will be cancelled in advance in the event of the other contracting party already having begun to provide its services with the customer’s express consent, or in the event of the customer himself having given rise to this situation (e.g. by means of downloads, etc.)

Guarantee: The guarantee service is offered in accordance with what is established in the legal provisions. In the product documents you will find information on possible additional manufacturer guarantees.

plawa Support: If you wish to make a query or present a claim, please contact our customer services department by calling 0049 - 7161 - 93 87 220 Monday to Friday from 8.00 am to 3.00 pm or sending an email to the following address: support@plawa.de